Cancellation and Refund
If you would like to cancel your plan for any reason, you may do so by contacting our customer service team on chat. When you cancel your subscription, we will stop renewal on your account and stop refilling minutes based on your product. Any unused time in your account will be good until your subscription end date after which your account will expire and be non-refundable.
Student or their parents, or legal guardian can request 100% refund after 1 hour of tutoring session if not satisfied with services. Refund can only be made within 10 days from the date the account is opened.
If student request a refund after using more than 1 hour of tutoring, refund can be requested for unused time. The refund can only be made within 30 days from the date the account is opened.
Company has a right to deduct a nominal fee of up to $20.00 to cover administrative cost.
Amount refunded might be less than what you expect because of fees and foreign exchange fees.
Once the refund request initiated per customer request, allow 5-10 working days for funds to appear on your statement.
If you decide to cancel the account within 30 days of your sign up, we will process refund for unused time left in your account.
The following table shows the amount of money refunded against number of hours left in your account.
|Percentage of hour used||Percentage of hour left||% of money refunded ( total amount-(cost of hours used + administrative cost + other charges))|
|0-10 %||100-90 %||100-90 %|
|10-30 %||90-70 %||80 %|
|30-50 %||70-50 %||70 %|
|50-60 %||50-40 %||50 %|
|60-70 %||40-30 %||50%|
|70-80 %||30-20 %||40 %|
|80-90 %||20-10 %||30 %|
|90-100 %||0-10%||No refund|
For example, you purchased 10 hours at 10 dollar per hour , and you used 5 hours, so you have used 50% of your hours and 50% is left in your account. The total amount of 5 hours left is 50 dollars. We will process refund of 25 dollars according to the table shown. You might get less than 25 dollars because of administrative cost and other transaction charges.
No refunds will be issued if you cancel your account after your first 30 days.
Please note that for security reasons we process refund requests only by phone and chat support. You need to call us on our toll free number …… or get in touch with us on chat.